FREQUENTLY ASKED QUESTIONS

1. How early should a reservation to be made?
2. Do we need to call and reconfirm our arrival pick up?
3. How do we find our driver at Orlando International Airport?
4. Can we request car seat or booster?
5. Does FL TOURS allow a quick stop?
6. When do we pay for our transportation?
7. What is appropriate gratuity?
8. What is the procedure to confirm our return pick up?
   
9. We have multi-family members coming from different part of the country arriving on the same day but at a different time. We wish to ride together to Disney. How can we arrange this with FL TOURS?
10. Our return pick up resort is different from drop off resort. How can we indicate this when we make our reservation online?
11. What is a meet and greet?
12. I didn't get my email confirmation.
13. We’re not being picked up from the airport. How can we make reservation for this? Would the price be different?
14. Can I book Additional transfers?
15. What if I am late leaving the Cruise Ship?
    

1. How early should a reservation to be made?
   
   We will do everything we can to accommodate our clients within short notice, but we encourage everyone to make their reservation as soon as their itinerary is finalized. Online Reservations cannot be made within 72 hours of arrival. If you are arriving to Orlando within 72 hours, please contact us.
   
   
2. Do we need to call to reconfirm our pick up from the airport?
   
   No, you can view your reservation in our Client Services Area. Also, within 48 to 72 hours prior to arriving in Orlando, we will send you a second confirmation email reminding you about your reservation with us. At this point, please let us know if there are any changes to your itinerary or travel plans. We monitor your flight the day of your arrival so we can Meet & Greet you if you are arriving at Orlando International Airport.
   
   If for some reason you do not receive a confirmation email, you can view your reservation in our Client Services Area. It will give you the opportunity to verify the information you have submitted to our system. If you find any discrepancies, please reply back to the same confirmation email.
   
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3. How do we find our driver at Orlando International Airport?
   
   Your driver will meet and greet you at the baggage claim area at Orlando International Airport with your name on a sign. If you do not see you driver, do not panic! Just contact us and we’ll locate them for you.
   
   
4. Can we request car seat or booster?
   
   Yes, you can request a car seat and a booster seat. They are complimentary when you choose FL TOURS. We provide a complimentary booster seat in our town cars, but due to size limitations, we do not carry Car Seats in our town cars. When reserving a van we can provide up to 2 car seats and 2 booster seats.
   
   When should I use a car seat? Car seats are used for children who weigh 22 lbs. - 40 lbs., generally ages 1 to 4 1/2 years.
   When to use a booster seat? Booster seats are used for children who weigh 18 kg (40 lb.) or more.
   
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5. Does FL TOURS allow a complimentary stop?
   
   Yes, we allow up to a 30 minute complimentary grocery stop for round trip reservations only as long as a request is made at the time of the reservation. If your flight is delayed over 30 min, we respectfully ask you check with your driver if her/his schedule permits to accommodate you with your need. Please remember, since the COSTCO, SAMS CLUB and SUPER WALL MART are not on the way to either Disney or Universal resorts, FL TOURS will not stop a the above stores. Due to the stores being closed, we do not provide a grocery stops after 10pm. If you need to stop at additional locations, extra charges will apply. There is a $25 charge for all Limousine grocery stops.
   
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6. When do we pay for our transportation?
   
   Upon arriving at your destination, all payments can be made by cash or travelers check to your driver. The driver will then issue cash receipt and reconfirm your next pick up date and time prior to departing. If you prefer to pay with a credit card, please call us 2-3 days prior to your arrival.
   
   Can we pay with credit cards?
   If you prefer to pay with a credit card, please call our office 2-3 days prior to your arrival (1-888-832-2111). Since we do not require any form of payment to hold this reservation, we kindly ask that all cancellations be made at least 72 hours prior to your arrival.
   
   
7. What is appropriate gratuity to the driver?
   
   Most of our drives tell us they earn on an average $10.00 from airport to resort transfers and $15.00 to cruise transfers. Although your round trip fare is due at when you reach your first destination, we recommend you tip your drivers on a per transfer basis.
   A 20% drivers gratuity will be added to the total for limousine transfers.
   
   
8. How do we confirm our return pick?
   
   Your return schedule is based on the information you provide us when your reservation is made, and a return time is scheduled before you actually get to Orlando.
   
   The standard pickup time for all returns to the Airport from Disney or Universal areas, is 2 hours prior to your flight time, and 3 hours for international flights. The driver who brings you to your resort will confirm a time with you, and we always suggest that you also reconfirm it with your driver. If you need more or less time, we can change it for you.
   
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9. We have multi-family members coming from different parts of the country and arriving on the same day, but at different times. We wish to ride together to Disney. How can we arrange this with FL TOURS?
   
   If the time spread between flights are not too far apart and you do not mind waiting for your other family. All you need to do when filling out our reservation form is to provide us with the flight information of the arriving party(s) and instruct your other family members who are arriving early to meet up with you and your driver at the baggage claim area.
   
   
   
10. We’re not being picked up from the airport. How can we make reservation for this? Would the price be different?
    
    It is not all uncommon for families to spend one night at near airport area hotel before going to either Disney Resorts or to one of the Cruise Lines at Port Canaveral. The rate would the same. When making your reservation online; all you need to do is fill out the reservation form completely and tell us in the special request box, where and what time you want us to pick you up. And we’ll be there for you. (Please note, although the pre-written confirmation you would receive via email may state that your driver will meet and greet you at the baggage claim area, please be assured that we’ll be at the location you specified.
    
    
11. Our return pick up resort is different from drop off resort. How can we indicate this when we make our reservation
    online?
    
    From the reservation page in the box where it says resort you would write:
    
    Drop off resort/return resort ( Hard Rock Resort/Board Walk ) and write us a little note in the special request box, using the above example; although your being dropped at HRR that you return resort is to be from BW) and we’ll schedule it for you.
    
    PLEASE REMEMBER, YOUR RATE WOULD BE BASED ON THE FARTHEST RESORT.
    
    We now have added an additional transfer form to give you the ability to schedule your between resorts. Using the above example, if you want us transfer you From the Hard Rock Resort to Disney’s Boardwalk Resort, just fill out the additional transfer form which can be accessed from the Client Services Area .
    
    
12. About the Meet and Greet
    
    A Meet & Greet is a service that we provide at no extra cost to our clients, but this service requires a great deal of laboring and expense on our part. At times, it can result in unnecessary expenses for us if our clients are unfamiliar with this type of service. By sharing with you the workings of a meet and greet, we believe you will help us reduce these unnecessary expenses at the airport. Your driver begins by monitoring your flight immediately after you leave your hometown in order to meet you at the baggage claim area when you arrive.
    
    Once your flight is at the gate, for your convenience, your driver will bring and park the requested vehicle into what we call the commercial vehicle lane lot, located down stairs from where you claim your bags. The minimum charge we pay just for passing through this area is just under $5.00. It is important of your driver to quickly meet up with the party and leave in the shortest possible time to minimize the charges. Anything that prolongs this process will increase our expenses.
    
    Upon landing, if you think you think you will need some additional time in the terminal before coming down to baggage claim area, (such as having a bite to eat or anything else), please let us know in advance. This way, we will have your driver wait for you at the staging area on a stand by basis. Thank you for your understanding and cooperation.
    
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13. We’re not being picked up from the airport. How can we make reservation for this? Would the price be different?
    
    It is not all uncommon for families to spend one night near an airport area hotel before going to either Disney Resorts or to one of the Cruise Lines. The rate would is still the same. When making your reservation online; all you need to do is fill out the reservation form completely and tell us in the special request box, where and what time you want us to pick you up. And we’ll be there for you. (Please note, although the pre-written confirmation you receive via email may state that 'your drive will meet and greet you at the baggage claim area', please be assured that we’ll be where you instructed us to be.
    
    
14. Can I book additional transfers?
    
    Yes, once you make a reservation, you will have the option to add additional transfers in the client services area for an extra cost. For transfers to Universal from Disney, or vice versa are as follows: Town Car ($50 One Way, $99 Round Trip) Luxury Van ($57 One Way, $114 Round Trip). These rates also apply to transfers to Sea World and Discovery Cove transportation.
    
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15. Does FL TOURS provide transportation service to other attractions such as Universal Studios, Sea World and other destinations?
    
    Yes, once you book your Orlando airport transportation, you will have the opportunity to book additional transfers in the Client Services Area. Transfers to and from Universal Studios, Sea World, Discovery Cove and Disney.
    
    
16. What if I am late leaving the Cruise Ship?
    
    
    It is extremely important that you stick to you scheduled pickup time. Your FL Tours vehicle will wait for you up to 20 minutes after your scheduled pickup time from the Port Canaveral, free of charge. If you will be more than 20 minutes late, please call our office and reschedule another pickup. Additional fees may apply for changes within 72 hours to your original pickup time, and due to our predetermined transportation schedule, your rescheduled pickup time may take up to 3 hours.