FREQUENTLY ASKED QUESTIONS
- How
early should a reservation to be made?
- Do we need
to call and reconfirm our arrival pick up?
- How
do we find our driver at Orlando
International Airport?
- Can we request
car seat or booster?
- Does FL TOURS
allow a quick stop?
- When do we pay
for our transportation?
- What is appropriate
gratuity?
- What is the procedure
to confirm our return pick up?
- We have multi-family
members coming from different part of the country arriving
on the same day but at a different time. We wish to ride
together to Disney. How can we arrange this with FL TOURS?
- Our return pick up resort is
different from drop off resort. How can we indicate
this when we make our reservation online?
- What is a meet
and greet?
- I didn't get
my email confirmation.
- We’re
not being picked up from the airport. How can we make reservation
for this? Would the price be different?
- Can I book Additional transfers?
- What if I am late leaving the Cruise Ship?
- How early should a reservation to be made?
We will do everything we can to accommodate our clients with short notice, but we
encourage everyone to make their reservation as soon as
their itinerary is finalized. Online Reservations cannot be made within 72 hours of arrival. If you are arriving within 72 please
contact us.
- Do we need to call to reconfirm
our pick up from the airport?
No,
if you recieved a confirmation email, that is your confirmation. You can also view your
reservation in our Client
Services Area 24 hours a day. Within 48 to 72 hours prior to arriving in Orlando, we will
send you a second confirmation email reminding you about your
reservation with us. At this point, please let us know if there
are any changes to your itinerary or travel plans. We monitor
your flight the day of your arrival so we can Meet & Greet you
if you are arriving at Orlando International Airport.
If for some reason you do not receive a confirmation email, you can view your
reservation in our Client
Services Area. It will give
you the opportunity to verify the information you submitted to our system.
If you find any discrepancies, please reply back to the same confirmation
email.
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- How do we find our
driver at Orlando International Airport?
Your driver will meet and greet you
at the baggage claim area at Orlando International Airport with your name on
a sign. If you do not see you driver, do not panic! Just contact us and we’ll locate them for you.
- Can we request car seat or booster?
Yes, you can request a car seat and a booster seat. They are complimentary
when you choose FL TOURS. We provide a complimentary booster seat in our town cars, but due to size limitations, we do not carry Car Seats in our town cars. When reserving a van we can provide up to 2 car seats and 2 booster seats.
When should I use a car seat? Car seats are
used for children who weigh 22 lbs. - 40 lbs.,
generally ages 1 to 4 1/2 years.
When to use a
booster seat? Booster seats are used for children who weigh 18 kg (40 lb.) or more.
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- Does FL TOURS allow a complimentary stop?
Yes, we allow up to a 30 minute complimentary grocery stop for round trip reservations. If you need to stop at additional locations, extra charges will apply.
IMPORTANT REGARDING THE COMPLIMENTARY STOP!!
- The request must be made at the time of the reservation.
- This stop CANNOT be exchanged for additional pickups, transfers or monetary credit, including refunds.
- Stores must be located on the way to your destination.
We will not stop at COSTCO, SAMS CLUB and SUPER WALL MART since they are are not on the way to either Disney or Universal resorts.
- Stops are only offered on the first leg of transportation.
- Due to the stores being closed, we do not provide a grocery stops after 10pm.
- We cannot guarantee a stop if your flight is delayed over 30 minutes.
If your flight is delayed over 30 minutes, we respectfully ask that you check with your driver if her/his schedule permits to accommodate your need.
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- When do we pay for our transportation?
Upon arriving at your destination, all payments can be made by cash or travelers check to your driver. The driver will then issue cash receipt and reconfirm your next pick up date and time prior to departing. If you prefer to pay with a credit card, please call us 2-3 days prior to your arrival.
Can we pay with credit cards?
If you prefer to pay with a credit card, please call our office 2-3 days prior to your arrival. Since we do not require any form of payment to hold this reservation, we kindly ask that all cancellations be made at least 72 hours prior to your arrival.
- What is appropriate gratuity to the
driver?
Most of our drives tell us they earn on an average $10.00 from airport to resort
transfers and $15.00 to cruise transfers. Although your round trip fare is due
at when you reach your first destination, we recommend you tip your drivers on
a per transfer basis.
A 20% drivers gratuity will be added to the total for limousine transfers.
- How do we confirm our return
pick?
Your return schedule is based on the information you provide us when your reservation is made, and a return time is scheduled before you actually get to Orlando.
The standard pickup time for all returns to the Airport from Disney or Universal areas, is 2 hours prior to your flight time, and 3 hours for international flights. The driver who brings
you to your resort will confirm a time with you, and we always suggest that you also reconfirm it with your driver.
If you need more
or less time, we can change it for you.
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- We have multi-family members coming
from different parts of the country and arriving on the same
day, but at different times. We wish to ride together to Disney.
How can we arrange this with FL TOURS?
If the time spread between flights are not too far apart
and you do not mind waiting for your other family. All you
need to do when filling out our reservation form is to provide
us with the flight information of the arriving party(s) and
instruct your other family members who are arriving early
to meet up with you and your driver at the baggage claim
area.
- We’re not being picked up from the
airport. How can we make reservation for this? Would
the price be different?
It is not all uncommon for families to spend one night
at near airport area hotel before going to either Disney
Resorts or to one of the Cruise Lines at Port Canaveral.
The rate would the same. When making your reservation online;
all you need to do is fill out the reservation form completely
and tell us in the special request box, where and what
time you want us to pick you up. And we’ll be there
for you. (Please note, although
the pre-written confirmation you would receive via email
may state that your driver will meet and greet you at the
baggage claim area, please be assured that we’ll
be at the location you specified.
- Our return pick up resort is different from drop
off resort. How can we indicate this when we make our reservation
online?
From the reservation page in the box
where it says resort you would write:
Drop off resort/return resort ( Hard Rock Resort/Board
Walk ) and write us a little note in the special request
box, using the above example; although your being dropped
at HRR that you return resort is to be from BW) and we’ll
schedule it for you.
PLEASE REMEMBER, YOUR RATE WOULD BE BASED
ON THE FARTHEST RESORT.
We now have added an additional transfer
form to give you the ability to schedule your between
resorts. Using the above example, if you want us transfer
you From the Hard Rock Resort
to Disney’s
Boardwalk Resort, just fill out the additional transfer form
which can be accessed from the Client Services Area .
- About the Meet and Greet
A Meet & Greet is a service that we provide at no
extra cost to our clients, but this service requires a
great deal of laboring and expense on our part. At times,
it can result in unnecessary expenses for us if our clients are
unfamiliar with this type of service. By sharing with
you the workings of a meet and greet, we believe you will
help us reduce these unnecessary expenses at the airport.
Your driver begins by monitoring your flight
immediately after you leave your hometown in order to
meet you at the baggage claim area when you arrive.
Once your flight is at the gate, for your convenience, your driver will bring
and park the requested vehicle into what we call the commercial vehicle lane
lot, located down stairs from where you claim your bags. The minimum charge we pay just
for passing through this area is just under $5.00. It is important of your driver to quickly meet up with the party and
leave in the shortest possible time to minimize the charges. Anything that prolongs
this process will increase our expenses.
Upon landing, if you think you think you will need some additional
time in the terminal before coming down to baggage claim
area, (such as having a bite to eat or anything else),
please let us know in advance. This way, we will have your
driver wait for you at the staging area on a stand by basis.
Thank you for your understanding and cooperation.
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- Can I book additional transfers?
Yes, once you make a reservation, you will have the option to add additional transfers in the client services area for an extra cost. For transfers to Universal from Disney, or vice versa are as follows: Town Car ($50 One Way,
$99 Round Trip) Luxury
Van ($57 One Way,
$114 Round Trip). These rates also apply to transfers to Sea World and Discovery Cove transportation.
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- Does FL TOURS provide transportation
service to other attractions such as Universal Studios, Sea
World and other destinations?
Yes, once you book your Orlando airport transportation,
you will have the opportunity to book additional transfers in
the Client
Services Area. Transfers to and from Universal Studios,
Sea World, Discovery Cove and Disney.
- What if I am late leaving the Cruise Ship?
It is extremely important that you stick to you scheduled pickup time. Your FL Tours vehicle will wait for you up to 20 minutes after your scheduled pickup time from the Port Canaveral, free of charge. If you will be more than 20 minutes late, please call our office and reschedule another pickup. Additional fees may apply for changes within 72 hours to your original pickup time, and due to our predetermined transportation schedule, your rescheduled pickup time may take up to 3 hours.
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