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FL TOURS Transportation Service - Testimonials
The comments below are quoted exactly as they were sent to us. Many of these are gathered from a quality assurance survey that our clients receive shortly after they return home.
We would like to thank all of our clients who sent in their feedback!!
January 20, 2008 -
Good evening,
I just wanted to write and sing your praises. I was a little wary booking my transportation to Disney World (1/8 thru 1/12/08, confirmation number FL-10973) with you, mostly because you didn't require a deposit beforehand. My thoughts were that since there was no deposit, you also might not show up. I was gladly proven wrong. I had messed up & we missed our original flight by 10 minutes and ended up having to take another flight which brought us in approx 2 hours later. I immediately called Florida Tours to let them know of my screw-up. The gentleman who answered the phone was calm and reassuring with his "hey, it happens" demeanor. I'd been so stressed out because I had thrown the timetable off that I had planned so carefully. I had no reason to worry...Ali was there, waiting for us, with name sign in hand to identify himself. He was nicely dressed, pleasant and courteous. The car was immaculate and nice and cool. He helped us with our luggage and even though we were supposed to have arrived much earlier, he still gave us time to do a grocery stop. The drive was pleasant and we engaged in conversation and were delivered to the Carribean Beach with no problems.
The morning of our flight back, Ali was there promptly at 9 am & ever the gentleman, he was out of the car & loading our suitcases and holding the door open for us. I had tipped him on the drop-off already,
but also mentioned that I wanted to put in a good word for him. To let his bosses know how much I appreciated the attention we got and all for $109 roundtrip. What a bargain! I come from NY and I can honestly say that I can't remember the last time I got such good service...from anyone. Ali was GREAT, he made a trip that started out so scattered & rushed, a little more smooth by doing his job and doing it without an attitude. We come from the Land of Attitude and it was so refreshing to actually have the vacation START at the moment of pick up from the airport.
I will definitely use your service again in the future. And I make sure to tell all my friends that are visiting Mickey, to give you a call.
Thanks so much! See you next year...hopefully.
Sincerely,
Philomena "Penny" Benbenek and daughter
November 6, 2007 - This was my first time using a town car service and it was
wonderful - everything went smoothly and it was a hassle free start & end to
our vacation. I will recommend your service to my travelling friends &
family! Thank you so much. Donna B
November 1, 2007 - Sorry, I do not remember the drivers name - however both
drivers were "EXCELLENT" I would use FL Tours again in a heartbeat. I can
not say enough about your service, we were very impressed! I have highly
recomended your service to many friends that travel to Orlando WDW on a
regular basis. Thank you very much and please keep up the excellent work.
Richard D. O, Dracut MA
October 23, 2007 - We were very happy with your service. I feel awful not
remembering our other drivers name. Both were fantastic, and great help to
us traveling with two children! Thank you so much for making our trips to
and from the airport so easy! Kimberly Edwards
October 19, 2007 - I have used you a couple of times a year when we come to
Orlando. For airport transportation, cruise, hotel to hotel. Best service.
Very professional. Clean Cars. Reliable. We used many agencies over the
years, but Fl Tours rates the best. Thanks to the WDWINFO website for
recommending you a few years ago we are so glad we found you!! Michelle L
October 16, 2007 - Thanks...you all were just as described and an exceptional
value. When we do a cruise again, we will definitely use. I will recommend
to my friends. Thanks again...Mike
September 4, 2007 - We have been using your service for years and will continue to
do so for all of our Disney trips. For us, it is well worth the extra
money! - Dawn C
September 2, 2007 - Dear FL Tours, I just wanted to thank you for the great service you provided. We had two families being picked up with a grocery stop and everything worked out perfect. Even our return to the airport was carefree and on time. Thanks - Greg L, Canada
September 1, 2007 - No improvements necessary, this is our second time using your
service and it was top notch once again. We will definitely be booking you
for our return visit next March. :D - Phil C
August 26 , 2007 - Our driver was awesome and hustled (actually ran) to get our
bags and things into the vehicle so we could get moving, and at the grocery
store parking lot as well. Your service is a Godsend and we enjoyed it so
very much!! Cathy K
August 24 , 2007 - Staff was very friendly and helpful. the staff was there when
we got up to the baggage area and on time when we returned. the driver drove
safely and on our return to the airport the kids watched a movie. you have a
very good employees and service, you should be proud. - Susan s
August 18 , 2007 - We had a little trouble finding our driver and the great thing
was, we had your phone number and in two seconds you had us back with our
driver. Our driver back to the airport was particularly great. He had
checked out the route and new of a potential problem area and was ready to
address it. We were a little short on time to the airport and he was
terrific and calm and got us there in plenty of time. Excellent service all
around. Thank you very very much. We would definitely recommend your
services to others. Cindy Y
August 19 , 2007 - All three drivers were very cordial, professional, and patient
when we were delayed. I would recommend your service to anyone. Thanks for
helping to make our vacation great! Gail F
August 10 , 2007 - We were so greatful that after our plane was delayed over two
hours that you were still there to pick us up. We were still able to make a
grocery stop. The drivers were very friendly and had a great attitude even
though we were a little stressed. Kelly B
August 10 , 2007 - All I can say is Thank You for the kind and courteous service
that you provided to my family and I. The drivers were waiting exactly where
you said they would be at each of our pick up locations. The next time I
vist the Orlando area I know I will be calling FL TOURS for my
transportation needs.Thank You
- R. Ward
August 4 , 2007 - I was very pleases with your service. The efficiency &
timeliness of your service was excellant and your drivers were just great. I
would recommend your service to anyone. - Frank S
August 4 , 2007 - Driver was on time, friendly, and helpful. We had some problems
with our check-out at the resort and he was patient and understanding while
we took care of matters. i will highly recommend your services to anyone
traveling to Disney or surrounding areas. Thanks!
- Dan S
July 30 , 2007 - Darrin showed up exactly on time, was incredibly pleasant and professional. The towncar itself was spotless, both inside and out, with plenty of leg room and the oh-so-needed airconditioning running at the perfect temp. I've used other car services in the Orlando area and FL Tours is quite honestly, the best service bar none. I wouldn't think of using anyone else, even if they were cheaper or free! Thanks Darrin and FL Tours for bringing us the perfect start to a perfect and restful weekend in Orlando! Rick Akin
July 21 , 2007 - I just wanted you to know that I was very happy with our transportation provided by Florida tours. It was great to arrive at the airport and have a courteous driver and a van big enough for the eight of us. My children were very impressed with the luxurious van while I was thrilled with the direct service. The two pick ups on different days were done with efficiency and again, we had a great driver. My friends that traveled to Shades of Green also had paid less for their transportation with another service but suffered with the multiple stops upon their arrival and the 3 hour advance of departure pick up back to the airport. Some things in life are just worth paying for and your service, while not the least expensive, was certainly the best. I intend to use your service again in any subsequent return trips to Orlando. Regards and thank you, Donna de la Torre
July 19 , 2007 - It was a great service, and was very helpful with everything. Sharon M
July 14 , 2007 - This is my second time using FL Tours, let me tell you I love
you guys!! You make it so easy not to worry how I'm going to get to my hotel
from the airport. And on the return at the end of my vaction couldn't
beleive you pick us up at 5am!! When I'm in Florida I will always use you
guys!
THANKS Tammy
July 04 , 2007 - Very, very satisfied with Florida Tours and will not only use
again, but will recommend to anyone needing transportation services. Thanks
for a job well done. Our whole party feels the same way about your service.
Keep up the good work and we will see you next time. Ron F
July 01 , 2007 - Since the service was perfect (including picking us up early
when we disembarked earlier than we had thought we would) I have no need to
suggest improvements. Thankyou for helping to make our holiday hassle-free
and very memorable. Norma F
June 19 , 2007 -This was our second time to use your service and we will
definitely be using you again the next time we head to DisneyWorld. Your
driver was so nice and friendly. We couldn't be happier with how things
went. Thank you! Wendy P
June 19 , 2007 - We landed in Orlando a little early and you guys were there
waiting for us. We grabbed our stuff and were at the hotel soon after. This
allowed us time to go to a theme park the first day we arrived. What a great
way to start our vacation. When we went to leave the car was waiting for us when we walked out the
front doors of the hotel. We had a great experience using your service and will look you up next time.
The Pfendlers, LeRoy NY
June 19 , 2007 - Fantastic! Both drivers were very kind and on time! Great
experience. We plan to use your services again in November. Lisa J
June 19 , 2007 -Thanks so much for making our trip a memorable one. It was so easy getting to and from the airport. The driver Michael was very friendly and helpful. We will definately use your services next time we are in Florida. Jill N
June 14 , 2007 - Had a wonderful trip! And choosing FL Tours was one of the best choices we made. Your drivers were excellent! You were reliable, and a great value. We would highly recommend you to our friends. Thank you,
Mark Summers
June 14 , 2007 - My entire family was very pleased with your service. Our driver, (I think his name is "Orly") was on time, courteous and a good driver. We come to Walt Disney World @ once a year and have previously used transportation companies such as "Mears" but were much happier with your company for the following reasons: 1) Less expensive when transporting 5 passengers 2) Grocery stop - this is a big plus 3) liked driver. Thanks, Patsy Rushing
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